Frequently Asked Question Page

Q1: How do I know MotorWorld is a trustworthy company?

MotorWorld has a long history of over 10 years in the vehicle export business. The MotorWorld Group consists of companies in Japan, China and Head office in Singapore. With memberships to over 400 major auctions and a dealer network through out all the major continents, MotorWorld has grown to have a true global presence.

Still don't believe us, check out what our other customers have to say here.

Q2: You've got so many stock, how can I choose?

Our vehicle stock lists are available on our website at www.motorworlddirect.com. Faxed or emailed lists will be sent at your request. We'll be more than happy to answer any questions you have regarding the vehicles on our list. Also, please keep in mind that we upload new stock on a daily basis.

Q3: Can I request a vehicle not on your list?

Yes sure, due to vast network for sourcing vehicles we can meet most of our customers' needs. Please contact us to receive our special request form, or also fill in your request online. Please note that an advanced deposit may be required depending on your request.

Q4: What happens if I pay for my selected vehicle and it's already sold to another customer?

Because our vehicles are in HIGH demand, we have adopted a FIRST-COME-FIRST-SERVE BASIS, which means that we will give priority of ownership to the first FULL paying client. The customer we receive the money from first gets the vehicle, however we will provide a similar car of the same or better quality as a replacement.

Q5: Can I get a discount?

We have many cars in stock at the lowest prices in the industry and our vehicles tend to sell very quickly; however we do offer discounts under the following circumstances mentioned below.

When your vehicle has been double - sold.
When you are making your second purchase.
We also offer on going promotional discount from time to time.

Q6: What if I find cheaper priced vehicles, somewhere else.

We thank you for your concerns; we may have a few vehicles in stock at any given time that can be found cheaper at one of the competitors sites. However we are 100% assured that when it comes to Price and Quality our cars are stand out better than the rest. please ensure you compare the following when comparing.

All MotorWorld vehicles mileage is 100% genuine and guaranteed.
MotorWorld inspects all vehicles for signs of major accident damage, and if any signs are found we send the vehicles back to the place of purchase.
All major defects are repaired and new batteries fitted if required, so you can be assured that you will have stress free driving.

Q7: What kind of protection does MotorWorld offer if my vehicle is not in working condition when it arrives?

Prior to being shipped the vehicle has already under gone at least three rigorous inspections and these cases are very rare, however as we pride our selves on the Price and Quality of our vehicles please contact us and we will promptly assist you as best as possible.

Q8: What does insurance cover?

Insurance cover is from PORT to PORT, and will cover your vehicle for the following:

Vessel sinking
Damage to your vehicle if the vessel catches fire
Loss of your vehicle in transit

Insurance is applicable from the time of delivery of your vehicle from our stock yard to the ship's side, up until the time it passes the ship's rails when unloaded at the port at destination.

Q9: Can I order by fax or phone?

Of course you can, however we highly recommend ordering the vehicle through our website. Online ordering has the great benefit of being able to instantly create a Proforma Invoice (including freight).

We realize it is sometimes the case that you are in a position unsuitable for web access, contact one of our sales staff or try downloading our order form here and fax it to us.

Q10: The vehicle in the photo is not the correct make/model?

General Inquiries

Q1: What are your office hours?

MotorWorld has Customer Support and Sales offices in both Japan and Singapore. Our Singapore office is operational from 10am to 4am, Monday to Friday, and 2pm to 11pm on Saturdays. Our Japan office is operational from 11am to 3am, Monday to Friday, and 1pm to 10pm on Saturdays.

Q2: Why should I become a member of your site?

We are always making updates to make your shopping experience easier and more enjoyable. Creating a membership login to MotorWorld will put the power in your hands, enabling you to find out the information you are searching for without having to send an email or call us and ask.

It is 100% free.
Live status of your order.
Ability to download previous invoices.
Its the best way to stay informed about new updates.

Q3: How do you source your vehicles?

Within Japan we are members of over 400 major auctions and have an extensive dealer network thru out the world, giving us a selection of over 50,000 vehicles per day to choose. Our Singapore branch sources vehicles locally from an extensive group of trustworthy dealers.

Q4: Can you help me in my language?

Sure, after all we have over 30 staff, most of which are bilingual. We are proud to offer assistance in English, Japanese, Chinese, Spanish and Portuguese.

Shipping Inquiries

Q1: Which countries can you export to?

We export to any country that allows the importation of new or used vehicles. Some countries do have restrictions on the vehicles that can be imported, we recommend you contact your local customs department for up to date changes of import regulations of new or used vehicles.

Q2: Why do I need my full address details?

Giving us your full physical address is a requirement requested by shipping and courier companies. Please note that any discrepancies in your addressing information may incur delays in final shipment of your vehicle(s) and could lead to charges when claiming your vehicle from customs in the port of destination.

Q3: When will my vehicle arrive at my port?

After the full payment of your vehicle, MotorWorld shipping staff will book your vehicle for priority shipping. After receiving confirmation of shipping from the shipping companies, we will send your shipping documents to the 'notify' address you wrote during the ordering process detailing the estimated date of arrival to your port.

Q4: What does FOB mean?

FOB stands for Free On Board, which is the vehicle purchase price plus the cost of processing.

Q5: What does C&F mean?

C&F stands for Cost and Freight, which is the vehicle purchase price, the cost of processing and cost of freight.

Q6: What does CIF mean?

CIF stands for Cost, Insurance and Freight, which is the vehicle purchase price, the cost of processing, cost of insurance and cost of freight.

Q7: How do I release my vehicle from local customs?

You should consult with a local clearing/customs agent for assistance with clearing your vehicle from your local port. Comparing services and prices with two or three agents in your local area is recommended.

Q8: What will I need for customs clearance?

MotorWorld will send both the customs invoice as well as the bill of lading, other documents may be required, however this depends on local restrictions and country regulations. Please contact your preferred clearing agent for more details.If you would like to have your OWN prefered clearing agent PLEASE advise us the full addressing details before we begin the shipping and customs process procedure.

Q9: How long do you take to process shipment?

Shipment process starts after receipt of FULL PAYMENT & AFTER COMPLETION of any required Inspections (eg: JAAI, JEVIC, Intertek etc). Please allow a few weeks for inspection process.

Be assured that we will do our best to ship your vehicle on the earliest available vessel.

RORO shipments are only available at certain time in the month, depending on Port of Destination & other circumstances. Some destinations may not have regular RORO shipment.

Therefore an alternative ports or container shipment may be proposed for consideration.

In the event of any unforeseen shipment delays or circumstances beyond our control, your kind understanding & co-operation is very much appreciated.

Accounts Inquiries

Q1: What forms of payment do you accept?

Please note that payment instructions appear on our Proforma Invoices. Payment via Telegraphic transfer direct to our bank account as indicted on the Proforma invoice is the fastest and most reliable method and HIGHLY recommended.

Please note that each Proforma Invoice issued by MotorWorld the Bank Account number will change, because we are using virtual accounts; so please ensure you send funds to the account number stated on your specific Proforma Invoice.

We can also accept payment via Western Union.

Also we do accept cheques however be aware they take 4 to 6 weeks to clear and we will not allocate vehicles whilst waiting for funds to clear, this will consequently result in delays. We are not liable or take any responsibility for loses of cheques and monies sent via mail.

We do accept letter of credit but please note there will be extra fees charged for this payment procedure, and possible delays due to then extra time and effort required.

Q2: How do I receive a Proforma Invoice?

Placing an order and receiving a Proforma Invoice (including freight) from MotorWorld is very easy.

Select the list of the type of vehicle you are searching for from the stock list. The lists can be arranged in order of make, model, chassis, year, etc., as you prefer by clicking on the description titles of the heading. You are also able to do an advanced search for specific stock here. Once you find the vehicle of your choice click on 'Order this vehicle' and complete the online order application, or use the printable version to fax your order. We will send you an invoice for your immediate payment. The invoice includes all costs (vehicle price, freight, insurance and radio (if selected)).

Once we have the full payment, we will arrange shipment of your vehicle. After shipping confirmation is confirmed by the shipping companies, shipping documents (customs invoice, bill of lading, and shipping notice) will be sent to you via courier.

During the whole process you will be constantly informed of the status of your purchase. If you have any questions, feel free to contact us.

Q3: What do I have to pay for my vehicle to be taken off the stocklist?

Full payment of the Proforma Invoice is required for the vehicle to be taken off of the website. Also please keep in mind that our vehicles are sold in 'first come, first serve' basis.

Q4: What are your bank account details?

Please note that as the Head office of MotorWorld is now based in Singapore all monies should be directed to the following account details.

Acct. Name: Motorworld Direct
Bank Name: Standard Chartered Bank
Branch Name: 6th Avenue Branch.
Account No.: 607-9000044
Swift Code: SCBLSGSG
Address: 795/797 Bukit Timah Road Singapore 269766

Q5: How do I make payment with Western Union?

Payments remitted via Western Union must be sent to an individuals name. Please send payments to Clyde Hollick and use the MotorWorld Singapore address/phone number for contact details.

After remitting the funds, please send a clear copy of the transfer receipt with the details of the sender, money transfer control number, amount, and city/country where remitted from by fax or e-mail.

Q6: When do I pay the freight charges.

The freight charge can be paid at any time, however keep in mind that our vehicles are not considered sold until the Proforma Invoice is paid in FULL (including freight).

Q7: Do you deduct Bank Charges from my remittance? Why is the amount you received different from the amount I sent?

No, our bank does not deduct any extra charges to the transfer of money to our account via T.T. It is possible that intermediary banks deduct charges from the payment. Please inquire about the routing of their payment from their local bank and add the appropriate amount to cover those fees.

Q8: What are your refund procedures?

We do not provide refunds.

Q9: Can I cancel my order after the payment has been confirmed to me for the ordered vehicle?

Yes, customers may request for the order to be canceled upon receipt of payment, due to any shipment delays, double sold or any other circumstances beyond our control.

However, there will be no refunds. Customers may choose an alternative vehicle or keep the funds with MotorWorld Direct for future purchase.

Q10: What if I want to cancel my order once my vehicle has been double sold?

When you car has been double sold, we will provide you an alternative of providing you an equal value or better car and with the best possible discount. We will hold the alternative car selected up to 5 business days as soon as you have sent us the attached copy of the bank receipt.

However, if you like to cancel your order after being double sold, please note that there will be no refund.

Q11: In the event of overpayment for a confirmed order, will I get back my money?

There would be no refund available. We would strongly urge customers to use the overpaid amount for their next purchase.

Q12: Will I be able to get a refund if I had made a partial payment, in the circumstance that I do not want the vehicle/ vehicle is sold and no longer available before I can make more payment?

No, there will be no refund. Customers are encouraged to choose alternative vehicle of their budget or keep the funds with MotorWorld Direct for future purchases.

Technical Inquiries

Q1: There is an error on your site, who should I contact?

We're sorry for the problem encountered. Please take note of the error and email it@motorworlddirect.com.

Q2: How do I register?

To register, please visit our Account Signup Page. Fill in your preferred username, your email address and password.

Q3: I already registered but I lost my password, how should I proceed?

Please visit our Password Reset Page. Enter the email address you used to sign in to your account and press submit to reset your password.

Q4: Does MotorWorld sell information collected about me to any 3rd parties?

Absolutely not, personal information is gathered to facilitate the purchase of your vehicle only.

Terms and Conditions